4 Ways To Getting More Creative With Your Customer Service
Posted Jul 20, 2022
An impressive 95 percent of consumers say that customer service influences which brands they choose — and which ones they stay loyal to.
Positive and creative interactions can help your brand earn loyal customers who turn into repeat buyers and spread positive word of mouth. Some outside-the-box thinking can help you deliver higher-quality service in ways that customers will truly appreciate.
Make personalization the norm
Personalization in customer service should go beyond simply inserting their name in an email or phone conversation. For starters, your service team should take note of patrons' preferred contact channels (and use them).